7p778 Privacy Policy — How We Protect Your Data

7p778 operates an online gaming and cricket betting platform accessible at 7p778.io and all associated subdomains. We serve players primarily based in Bangladesh and are committed to handling all personal data responsibly, transparently, and securely.

This Privacy Policy explains our practices regarding the collection, storage, use, and disclosure of personal information relating to players, prospective players, and visitors to the 7p778 platform. It also explains the rights available to you in relation to the personal data we hold about you and how to exercise those rights.

In this policy, references to "7p778", "we", "us" or "our" mean the 7p778 platform and its operating entity. References to "you", "your" or "player" mean any individual who accesses, browses, registers on, or otherwise uses the 7p778 platform. All times referenced in this policy are Bangladesh Standard Time (BST, UTC+6).

7p778 collects personal data in several categories depending on the nature of your interaction with the platform. The table below summarises the categories of data we collect and typical examples within each category:

We do not collect special category data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data unless required by applicable law enforcement or regulatory authority instruction. We do not collect precise geolocation data beyond the city or region level.

7p778 collects personal data through the following methods:

• Direct submission: When you register an account, complete KYC, make a deposit or withdrawal request, contact support, or participate in a promotion, you provide data directly to us through platform forms and communication channels.
• Automated collection: When you access and use the 7p778 platform, we automatically collect technical and usage data through server logs, session tracking, and first-party analytics tools embedded in the platform.
• Payment providers: When you initiate a transaction via bKash, Nagad, Rocket, Upay, or a partner bank, we receive confirmation data from the payment provider relating to the transaction amount, reference number, and wallet or account identifier used. We do not receive your mobile wallet PIN or full bank account credentials from payment providers.
• Identity verification services: Where an automated KYC verification service is used to cross-reference the identity documents you submit, that third-party service returns a verification result (pass/fail) and flagged data points to 7p778. The documents themselves are stored securely by 7p778.
• Cookies and similar technologies: The 7p778 platform uses first-party cookies and similar browser-based storage technologies to maintain your login session, remember your preferences, and collect anonymised usage statistics. See Section 7 for full details on cookies.

7p778 processes personal data on the following legal bases:

• Contractual necessity: Processing of identity, contact, financial, account, and KYC data is necessary for the performance of the contract between 7p778 and each registered player — specifically, to operate your account, process deposits and withdrawals, and deliver gaming services.
• Legal obligation: Where applicable laws or regulatory instructions require us to collect, retain, or disclose personal data (for example, in connection with anti-money laundering compliance or responses to lawful authority requests), we process data on the basis of legal obligation.
• Legitimate interests: Technical data and usage data are processed on the basis of 7p778's legitimate interest in maintaining platform security, detecting fraud, improving service quality, and understanding player behaviour in aggregate. These interests do not override your privacy rights where data is processed with appropriate safeguards.
• Consent: Marketing communications (promotional emails, SMS notifications about bonuses and special offers) are sent only where you have given explicit consent at the point of registration or subsequently through your account preferences. Consent may be withdrawn at any time by updating your marketing preferences in the account dashboard or by contacting support.

7p778 uses the personal data we collect for the following specific purposes:

• Account creation and management: To register, authenticate, and maintain your 7p778 player account, including storing your balance, transaction history, and game activity records.
• Transaction processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and partner banks; to reconcile payment records; and to investigate disputed transactions.
• Identity and age verification: To verify that you meet the 21+ age requirement and that your identity matches the payment method used for transactions, in compliance with our KYC obligations.
• Responsible gaming: To monitor account activity for indicators of problem gambling behaviour and to apply deposit limits, self-exclusion restrictions, or account interventions where warranted. Data used for responsible gaming purposes is processed with heightened care and is not shared with third-party marketers.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, account takeover attempts, bonus abuse, and other security threats to the platform and to individual players.
• Customer support: To respond to live chat queries, email support requests, and formal complaints in a timely and accurate manner. Support communications are logged and retained for quality assurance and dispute resolution purposes.
• Personalisation and promotions: Where you have consented to marketing, we use account and usage data to send relevant promotional offers, bonus notifications, and seasonal promotions (such as Eid special offers or BPL betting promotions) that match your gaming preferences.
• Platform improvement: To analyse aggregated, anonymised usage patterns to improve game selection, navigation, payment processing speed, and overall platform quality for all 7p778 players in Bangladesh.
• Legal compliance: To comply with any applicable legal obligations, including responding to lawful requests from courts, regulators, or law enforcement authorities.

7p778 shares personal data only with the categories of third parties described below, and only to the extent strictly necessary for the stated purpose:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, City Bank, BRAC Bank, and other payment partners receive the minimum data required to execute and verify financial transactions — typically a player reference ID, transaction amount, and currency (BDT).
• Game providers: Third-party game studios — including Pragmatic Play, NetEnt, Microgaming, Spribe, Evolution Gaming, and Ezugi — operate the game engines that power 7p778's casino offering. These providers receive a session token and anonymised player reference to launch game sessions. They do not receive your name, NID number, financial account details, or contact information.
• Identity verification services: Where a third-party KYC or age verification service is used to process identity documents, that provider acts as a data processor under a formal data processing agreement and may only use your data for the specific verification purpose instructed by 7p778.
• IT infrastructure and hosting providers: Servers, databases, and security monitoring services that support the operation of the 7p778 platform are provided by third-party infrastructure partners. These providers have contractual obligations to maintain appropriate security standards and may not use player data for their own purposes.
• Legal and regulatory authorities: Where required by a court order, regulatory investigation, or lawful authority request issued under applicable law, 7p778 will disclose the specific data requested. We will notify affected players of such disclosures where permitted to do so by law.
• Professional advisers: Lawyers, accountants, auditors, and insurers engaged by 7p778 may access player data on a strictly need-to-know basis and are bound by professional confidentiality obligations.

All third parties with whom 7p778 shares personal data are subject to formal data processing agreements or equivalent contractual protections. 7p778 does not allow third parties to use your personal data for their own independent marketing or commercial purposes.

The 7p778 platform uses cookies and similar browser-based technologies to ensure the platform functions correctly, to maintain your login session, and to gather anonymised usage statistics that help us improve the platform experience for all players.

The following categories of cookies are used on 7p778.io:

• Strictly Necessary Cookies: These cookies are essential for the platform to operate. They maintain your authenticated login session, store your account preferences (such as language and odds format), and enable secure payment flows. These cookies cannot be disabled without preventing the platform from functioning correctly.
• Functional Cookies: These cookies remember choices you have made on the platform — such as your preferred game category, display settings, or notification preferences — so that you do not need to reconfigure them on every visit.
• Analytics Cookies: 7p778 uses first-party analytics to collect anonymised, aggregated data about how players navigate the platform, which game categories are most popular, and where technical issues occur. This data does not identify individual players and is used solely for internal platform improvement.
• Security Cookies: Short-lived cookies used to detect and prevent fraudulent login attempts, bot activity, and session hijacking attacks. These are part of 7p778's account security infrastructure.

7p778 does not use third-party advertising cookies, tracking pixels from social media networks, or any technology that builds a cross-site behavioural profile of individual players for advertising purposes.

7p778 retains personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as general guidance:

• Active account data (identity, contact, financial, and account data): Retained for the duration of your active 7p778 account relationship.
• KYC documentation: Retained for a minimum of 5 years from the date of account closure or the date of the most recent transaction, whichever is later, to satisfy anti-money laundering record-keeping requirements.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction for financial audit and legal compliance purposes.
• Support communications: Live chat transcripts and email correspondence are retained for 2 years from the date of the interaction for quality assurance and dispute resolution purposes.
• Technical and usage logs: Retained for 12 months on a rolling basis, after which they are either deleted or permanently anonymised.
• Dormant accounts: Accounts with no login activity for 24 consecutive months are classified as dormant. Dormant account holders are notified by email before any data is deleted. Following notification, personal data may be anonymised or deleted in accordance with the retention schedule above, subject to any overriding legal obligation to retain specific records.

When personal data is no longer required and no legal obligation to retain it exists, 7p778 deletes it securely or anonymises it irreversibly so that it can no longer be associated with any individual player.

7p778 implements a layered set of technical and organisational security measures to protect player data against unauthorised access, accidental loss, alteration, and disclosure. Key security measures include:

• 256-bit SSL/TLS encryption: All data transmitted between your browser or mobile device and the 7p778 platform is encrypted in transit using industry-standard TLS 1.2 or higher. The presence of a valid SSL certificate is indicated by the padlock icon in your browser's address bar when visiting 7p778.io.
• Password hashing: Account passwords are stored as salted cryptographic hashes. 7p778 staff cannot view your password in plain text. In the event of a data incident, exposed password hashes cannot be directly used to access your account.
• Access controls: Internal access to player personal data is restricted on a need-to-know basis. Staff who are not required to access personal data as part of their role do not have system access to it. Access is reviewed regularly and revoked when no longer required.
• Two-factor authentication (2FA): 7p778 supports two-factor authentication for player accounts. Enabling 2FA is strongly recommended. When 2FA is active, a login attempt requires both your password and a one-time verification code sent to your registered mobile number.
• Fraud monitoring: Automated systems monitor the 7p778 platform continuously for unusual login patterns, rapid successive deposit activity, and other behavioural signals associated with account compromise or financial fraud. Suspicious activity triggers account-level security reviews.
• KYC document security: Identity documents submitted for KYC verification are stored in an encrypted document management system with restricted access. Documents are not accessible to general customer support staff.

Despite the security measures described above, no internet-based platform can guarantee absolute security. In the event of a significant data security incident affecting player personal data, 7p778 will notify affected players promptly via the email address registered to their account, explaining the nature of the incident and the steps being taken to address it.

As a 7p778 player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact the 7p778 support team via live chat or email at [email protected]:

• Right of access: You may request a copy of the personal data 7p778 holds about you. We will respond to verified access requests within 30 days. Where the volume of data is large, we may provide it in structured stages.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Name, date of birth, and identity corrections require additional KYC verification before being applied.
• Right to erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected and where no overriding legal obligation requires its retention. Please note that KYC records, transaction histories, and anti-money laundering records are subject to mandatory minimum retention periods and cannot be erased on request until those periods have elapsed.
• Right to restrict processing: You may request that we pause processing of your personal data in specific circumstances — for example, while the accuracy of data you have disputed is being verified.
• Right to data portability: Where data has been provided by you directly and is processed on the basis of consent or contractual necessity, you may request a copy of that data in a structured, machine-readable format (e.g., CSV or JSON).
• Right to withdraw consent: Where processing is based on your consent (principally, marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal. To opt out of marketing, update your preferences in the account dashboard or contact support.
• Right to object: You may object to processing based on legitimate interests, including profiling for responsible gaming monitoring. 7p778 will consider and respond to objections on a case-by-case basis. Note that some processing is necessary for account safety and cannot be stopped without account closure.

The 7p778 platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. Registration on 7p778 is prohibited for anyone who does not meet the 21+ age requirement.

7p778 implements multiple controls to enforce the age restriction, including mandatory date-of-birth declaration at registration and KYC age verification before withdrawals are processed. If an account is discovered to belong to a player under 21 years of age, the account will be closed immediately. Any real-money balance (excluding bonus funds) will be returned to the originating payment method and personal data relating to the underage account will be deleted except to the extent that retention is required for legal compliance.

If you are aware that a minor has registered an account on 7p778, please contact us immediately at [email protected] so that we can take prompt action to close the account and protect the minor's data.

The 7p778 platform may reference third-party brands, game providers (such as Pragmatic Play, Evolution Gaming, NetEnt, or Spribe), or payment service providers (such as bKash or Nagad) by name. While these entities are integral to the services 7p778 provides, their own privacy policies and data handling practices are independent of this Privacy Policy.

7p778 does not operate any external links from the platform to third-party websites that would cause player data to be transmitted to those sites. All third-party services accessed through the 7p778 platform (including game engines and payment gateways) operate within embedded or API-based integrations where 7p778 controls what data is passed to the third party. Players are not redirected to third-party websites as part of normal platform use.

7p778 may update this Privacy Policy from time to time to reflect changes in our data practices, new services offered on the platform, or updates to applicable legal requirements. When material changes are made to this policy, 7p778 will notify registered players via the email address associated with their account and/or via an in-platform notification, at least 7 days before the updated policy takes effect.

The most current version of this Privacy Policy is always published at 7p778.io/privacy-policy with the effective date clearly stated at the top of the document. We encourage players to review this page periodically so that they remain informed about how 7p778 handles their personal data.

Continued use of the 7p778 platform after an updated Privacy Policy takes effect constitutes acceptance of the revised policy. If you do not agree with the changes, you may request account closure by contacting 7p778 support, and any verified real-money balance will be returned to your last-used payment method following completion of standard withdrawal checks.

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data 7p778 holds about you, please contact the 7p778 data support team through the following channels:

• Live Chat: Available 24/7 on every page of the 7p778 platform. For privacy-related queries, please state "Privacy Request" at the start of your message so the agent can direct it appropriately.
• Email: [email protected] — please use the subject line "Privacy Policy Query" or "Data Rights Request" as appropriate. Responses are provided within 24 hours of receipt.

Formal written complaints regarding data handling practices are acknowledged within 48 hours and resolved within 10 business days. This timeframe applies year-round, including during Eid, Pohela Boishakh, and all Bangladeshi public holidays.